Shipping, Returns & Special Orders
At Fischer’s Jewelry, we want you to feel confident about your purchase. Please review the following information regarding order processing, shipping, returns and personalized merchandise.
Order Processing
Processing time varies depending on the item and availability. In-stock merchandise may be ready sooner, while monograms, personalized merchandise and custom jewelry generally require approximately 3–4 weeks for production.
The 3–4 week timeframe is an estimate and may vary depending on the design, material availability and time of year. Shipping and delivery time are not included in the production estimate and begin after the finished item is ready to ship.
A member of the Fischer’s Jewelry team will contact you if additional information is needed or if the expected production time changes.
Shipping Options
The following shipping options are available for eligible orders within the United States:
Economy Shipping
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$10 for orders under $100
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Free for orders of $100 or more
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Estimated transit time of 5–8 business days
Standard Shipping
USPS Ground Advantage
Delivery estimates are provided by the shipping carrier and do not include order-processing time. Carrier delays, weather conditions and other circumstances outside our control may affect delivery.
Please review your shipping address carefully before completing your purchase. If you notice an error after placing an order, contact us as soon as possible.
Returns
Eligible merchandise may be returned within 30 days of purchase for store credit. Refunds to the original form of payment are not available.
To begin a return, email sales@fischersjewelrynola.com with your name, order number and the item you would like to return. Our team will review your request and provide return instructions.
Merchandise must be returned in its original condition. Fischer’s Jewelry reserves the right to decline a return if an item shows signs of wear, damage, alteration or improper care.
Personalized and Special-Order Merchandise
Monogrammed, engraved, customized and other special-order merchandise is made specifically for the customer and is final sale. These items cannot be returned, exchanged or refunded.
Personalized and special-order merchandise must be paid in full before production begins. Pricing is subject to change until payment has been completed. Customers are responsible for reviewing and confirming all initials, names, spelling, sizing and other customization details before an order is submitted for production.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, email sales@fischersjewelrynola.com promptly. Please include your name, order number, a description of the issue and photographs of the merchandise and packaging when applicable.
Our team will review the information and help determine the appropriate next step.
Contact Us
Questions about shipping, returns or a special order may be sent to sales@fischersjewelrynola.com.
Fischer’s Jewelry
New Orleans, Louisiana
(504) 568-1168
